A clean facility, is about more than just appearances. An orderly, hygienic workplace, contributes to the health and wellness of it’s occupants, whether they are customers, employees, or tenants. Hiring a professional cleaning staff is an effective and economical way to ensure your high standards are met, while allowing you to focus on more important matters. But how do you know which company to hire?
There is no shortage of competition in the commercial cleaning industry. However, while almost anyone can start a business, not everyone can remain there. Those that perform substandard work, criminal activity, or are unreliable don’t tend to last, but a few fall through the cracks. Rather than find out you’ve hired the wrong company once it’s too late, get it right the first time; here are five things to look for when hiring commercial cleaning services.
- Credentials. TheU.S. Department of Labor’s, Occupational Safety and Health Administration (OSHA), has set standards and guidelines with regards to the cleaning industry. Ask your prospective hire what measures they take to comply with these standards, and other local regulations. Other credentials to check include:
- Licensing. Every business needs some type of license or permit to operate legally, and commercial cleaning services are no exception. Ask for the company’s license number, and verify that it is up to date.
- Better Business Bureau. Check with the BBB online, to make sure there are no unresolved complaints with the company, and that they are in good standing.
- Green certification. If you prefer your work environment to be cleaned using eco-friendly products and materials, seek out a cleaning company that is green certified. Businesses must re-certify each year, through the EPA’s green building program.
- Insurance. Ask if they carry the following: general liability, umbrella liability, workers compensation, and employee fidelity coverage, and how much. Make sure it’s enough to cover the value of your inventory.
- Bonding. While a standard fidelity bond covers an employer from theft from an employee, the bond must be specially endorsed to cover an employee stealing from a customer.
- Discretion. Most cleaning services will boast of the trustworthiness of their staff, but you’ll want to make sure you can trust the people that will have access to your workplace. Ask the company to provide some background information in regards to criminal records checks or history of misconduct, before hiring.
- References. Aside from word of mouth and online reviews, ask for at least three current, local references, and call each one with a list of questions.
- Professionalism. Whetheror not cleaning staff will be in direct contact with your employees or customers, or work after hours, they should exhibit the same level of professionalism. Clean, identifiable uniforms, respect towards property, promptness and courteousness are all desirable qualities.
- Written contract. An easy to understand, written agreement, protects both parties in the event of any issues. The contract should include:
- A detailed description of services and pricing.
- Which products the company will use, and your cost.
- A customer satisfaction guarantee.
- An outline for maintaining clear communication.
Commercial cleaning services allow you to put your best foot forward, showing respect for employees and clientele alike with well maintained premises. By contracting out your cleaning, rather than hiring in-house, you relieve yourself of the everyday concerns of hiring, managing, and supervising additional staff. Liability issues are also avoided, along with the burden of handling and storing chemical cleaners. Once you’ve partnered with the right service, and your custom tailored cleaning plan is in place, all that’s left to do, is reap the rewards of a job well done.